Craft Wood House is committed to ensuring customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Refunds:

We offer a 30-day refund policy from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To request a refund, please contact our customer service team at [contact email/phone number]. Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Returns:

Thank you for shopping with us! We want to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Return Window:
You have 7-10 days to return an item from the date you received it. Please note that any item beyond this timeframe may not be eligible for a refund or exchange.

Eligibility Criteria for Returns:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• Any seals must be intact.
• The item needs to have the receipt or proof of purchase.

Exceptions:
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [contact email/phone number] with details of the damage or defect. We will work with you to resolve the issue as quickly as possible, whether that involves providing a replacement, issuing a refund, or offering store credit.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [contact email/phone number] to initiate the exchange process.

Cancellation Policy:

Orders may be canceled within 24 hours of purchase. Once an order has been processed and shipped, it cannot be canceled.

Craft Wood House reserves the right to refuse any refund or return request if it does not comply with our policy or if the item is not in its original condition.

Thank you for shopping with Craft Wood House. If you have any further questions or concerns, please don’t hesitate to contact us.